Stand-alone apps and viewers are supplied free of charge. However, to run PoreXpert itself, you will need a licence – either a software licence linked to the computer hardware, or a hardware licence which activates a dongle which plugs in to the USB port on your computer.
From version 1.6 of PoreXpert it is possible to transfer a software licence between computers; please email email@example.com or contact us for assistance.
An update to the software is a minor improvement to the software e.g. from version 1.0 to version 1.1.
An upgrade is a major revision, with new features, and is marked by going from, for example, version 1 to version 2.
Licences are either trial, annual or perpetual.
Trial licences last for 14 days, and we do not renew them – they are for demonstration purposes, not for carrying out your full project !
The Annual lease option includes an annual support charge which entitles you to free updates to the software.
Perpetual users are entitled to free updates during the first year, but not upgrades. However, if a perpetual lease is purchased within 30 days of a following upgrade, that upgrade will be supplied at no further cost.
All current users are entitled to a discounted upgrade price when PoreXpert is upgraded.
First contact us via the contact form on this website or by emailing us at firstname.lastname@example.org.
The licence can be updated remotely by a member of the PoreXpert support team.
If you purchased PoreXpert from an agent, then it is also possible to upgrade by contacting the agent.
Open the PoreXpert Update program located in the PoreXpert Start Menu Folder. When PoreXpert update is opened you will see the screen as shown.
Click on the Collect Information button at the bottom of the screen. This will open a save file screen. Please save the file and include your name in the file. Send the file to email@example.com with your contact details and what changes are required to your licence.
If you have a software and hardware licence an additional screen may appear , which will require you to select the correct licence. Software licences can be identified by HASP SL and hardware licences by HASP HL. An example screen is shown below. Select the correct licence and click OK.
We will then email back the update code. Once you receive the code open PoreXpert update and select Apply licence Update and open the update code. Ensure that the appropriate dongle is attached.